Returns & Exchanges
Not completely satisfied with your purchase? No problem. We offer hassle-free returns and exchanges within 30 days of purchase.
Start a Return
Begin your return process online
Track Return Status
Check the status of your return
Return Policy
- ✓Items in original condition with all accessories
- ✓Unopened software and media
- ✓Defective or damaged items
- ✓Items purchased within 30 days
- ✗Personalized or customized items
- ✗Items damaged by misuse
- ✗Items without original packaging
- ✗Items purchased over 30 days ago
How to Return an Item
Initiate Return
Start your return request online or contact customer service
Package Item
Securely package the item with all original accessories
Ship Back
Use our prepaid return label or drop off at a KonzaTech store
Get Refund
Receive your refund within 5-7 business days after we receive the item
Frequently Asked Questions
How long do I have to return an item?
You have 30 days from the date of purchase to return most items.
Do I need to pay for return shipping?
We provide free return shipping labels for defective items. For other returns, standard shipping rates apply.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned item.
Can I exchange an item instead of returning it?
Yes, you can exchange items for a different size, color, or model of the same product.